AUG 13, 2019
By Drewe Apps
A Smarter MVNO with Webhooks & EAP
With EAP's powerful new Webhook feature, your MVNO's processes just got smarter!
Think of your brain and body working as one to get things done. Your brain automatically sends messages to let your body know when to eat, sleep, etc.
The same automation and notification system can be at the core of your MVNO applications to ensure systems are in sync with each other, and that event-specific actions take place for the benefit of your customers and your business.
Put bluntly. Webhooks are a way for your apps to communicate between themselves automatically in order to achieve a result.
EAP's Webhook Feature
EAP can now let your application know when certain events happen, such as when a service is connected, barred or ported out. Or even when a customer makes a payment or calls into your call center.
When events such as this occur, EAP can make a HTTP request via POST to the URL that you have configured for that particular event. EAP's request will include relevant details of the event such as the client's details, service details, payment amount, etc.
This feature is available in all EAP accounts; simply select 'Webhooks' from the 'Manage' menu in EAP to get started.
Real-life use cases of webhooks:
- An EAP customer uses EAP for provisioning only. They therefore need to instruct their external billing system when a service is connected or disconnected for billing purposes. They utilise EAP's webhook feature to send this information to their billing system.
- Another EAP customer uses EAP for provisioning and billing, but they utilise a 3rd party for dispatching SIM cards for new customers. EAP's webhook feature is used to notify the 3rd party of a customer needing a SIM card dispatched.
The benefits of webhooks in a nutshell: automated event-based notifications to empower multi-app business processes.
Feel free to reach out for further information or a demo!
Chief Commercial Officer