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Manage Anything!

Database driven for maximum flexibility!

Being datebase driven and highly configurable, EAP Relativity can facilitate the management of almost any product or service. If there is a product or service which belongs to a customer or entity, EAP Relativity will allow you to manage it, and optionally bill for it.


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Manage Customers

EAP Relativity allows you to take control of your customer base with loads of powerful tools, and gives you the necessary insight with a stack of detailed reports.

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Manage IoT Devices

Due to the dynamic nature of EAP Relativity, functions to manage devices are almost endless. If an IoT device can understand an instruction, EAP Relativity will be able to speak its language so you can do what you need to it.

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Communicate with Customers

EAP Relativity contains a powerful automated notification system to ensure you are communicating with your customers at exactly the right time, with exactly the right message.

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Credit Checking

EAP Relativity contains a fully dynamic credit checking system to allow your business to make a better judgement as to the amount of credit given to each customer.

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EAP Relativity is super flexible and designed to work with almost any carrier or wholesaler in the world!

Manage Customers

EAP Relativity enables you, your staff, and your applications to easily manage customer details.

  • Maintain customer details as and when needed
  • Customisable statuses to suit your workflow and reporting requirements
  • Notes and comments for tracking and reporting
  • Comprehensive search options, including IVR support
  • Add or edit customer details via EAP's interface or web service



Manage IoT Devices

While EAP Relativity provides a fully dynamic provisioning workflow, unique to each and every device type and carrier/wholesaler, the following provisioning and management processes are the most common:

  • Connections
  • Disconnections
  • Churning
  • Barring, Throttling, and Service Blocking
  • Usage Processing
  • Device/Service Configuration



Communicate With Customers

EAP Relativity includes a powerful and customisable notification system, so you can contact clients at the perfect time with the right message.

Automated customer notifications such as welcome messages, porting notifications, connection status updates, etc. make communicating with customers for common events a delight.

Usage related notifications, such as usage limit notifications and barring or throttling notifications, make management of high-use services and devices simple.

EAP Relativity's notification system allows you to customise the content of messages, the ability to turn messages on or off, and to change how messages are sent (email, sms or both).

EAP Relativity also includes a powerful 2-way SMS system, which enables your customers to request their account balance, add a top-up, redeem a voucher, pay their account, and much more, simply via SMS'ing your very own dedicated number.




Credit Checking

If you are providing credit to customers, you may experience increased risk by doing so, hence, having access to a customer's credit file may allow you to make a better informed decision.

EAP provides instant access to comprehensive credit reports which includes information on the credit history of an individual, as provided by Dunn and Bradstreet or Equifax. EAP provides credit reporting with variable outcomes based on your own dynamically manageable rules.

Data provided, when available, includes:

  • Personal details
  • List of previous credit applications
  • Credit defaults
  • Rectified credit defaults
  • Serious credit infringements
  • Judgment, debts or bankruptcy (information on the public record)

« Return to EAP Relativity Overview

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Millions of residential and commercial customers are billed every month using EAP!


See what others have to say

"The guys have created a truly special product here - Finally a one-size-fits all solution for the telco industry!"

— Scott Edwards, Moose Mobile

"EAP is powerful and flexible. It pretty much runs our entire telco business!"

— Daniel Duggan, Yomojo

"ECConnect have been brilliant for our company. They are always happy to help and always have a solution for our concerns."

— Mick Dovile, Activenet

Reach out to see how EAP Relativity can help your business!

1300 322 666

1/6 Booran Drive, Slacks Creek QLD 4127
info@ecconnect.com.au


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