Database driven for maximum flexibility!
Being datebase driven and highly configurable, EAP Relativity can facilitate the management of almost any product or service. If there is a product or service which belongs to a customer or entity, EAP Relativity will allow you to manage it, and optionally bill for it.
Manage IoT Devices
Due to the dynamic nature of EAP Relativity, functions to manage devices are almost endless. If an IoT device can understand an instruction, EAP Relativity will be able to speak its language so you can do what you need to it.
Communicate with Customers
EAP Relativity contains a powerful automated notification system to ensure you are communicating with your customers at exactly the right time, with exactly the right message.
EAP Relativity contains a fully dynamic credit checking system to allow your business to make a better judgement as to the amount of credit given to each customer.
EAP Relativity is super flexible and designed to work with almost any carrier or wholesaler in the world!
EAP Relativity enables you, your staff, and your applications to easily manage customer details.
- Maintain customer details as and when needed
- Customisable statuses to suit your workflow and reporting requirements
- Notes and comments for tracking and reporting
- Comprehensive search options, including IVR support
- Add or edit customer details via EAP's interface or web service
Manage IoT Devices
While EAP Relativity provides a fully dynamic provisioning workflow, unique to each and every device type and carrier/wholesaler, the following provisioning and management processes are the most common:
- Barring, Throttling, and Service Blocking
- Usage Processing
- Device/Service Configuration
Communicate With Customers
EAP Relativity includes a powerful and customisable notification system, so you can contact clients at the perfect time with the right message.
Automated customer notifications such as welcome messages, porting notifications, connection status updates, etc. make communicating with customers for common events a delight.
Usage related notifications, such as usage limit notifications and barring or throttling notifications, make management of high-use services and devices simple.
EAP Relativity's notification system allows you to customise the content of messages, the ability to turn messages on or off, and to change how messages are sent (email, sms or both).
EAP Relativity also includes a powerful 2-way SMS system, which enables your customers to request their account balance, add a top-up, redeem a voucher, pay their account, and much more, simply via SMS'ing your very own dedicated number.
If you are providing credit to customers, you may experience increased risk by doing so, hence, having access to a customer's credit file may allow you to make a better informed decision.
EAP provides instant access to comprehensive credit reports which includes information on the credit history of an individual, as provided by Dunn and Bradstreet or Equifax. EAP provides credit reporting with variable outcomes based on your own dynamically manageable rules.
Data provided, when available, includes:
- Personal details
- List of previous credit applications
- Credit defaults
- Rectified credit defaults
- Serious credit infringements
- Judgment, debts or bankruptcy (information on the public record)
See what others have to say
"The guys have created a truly special product here - Finally a one-size-fits all solution for the telco industry!"
— Scott Edwards, Moose Mobile
"EAP is powerful and flexible. It pretty much runs our entire telco business!"
— Daniel Duggan, Yomojo
"ECConnect have been brilliant for our company. They are always happy to help and always have a solution for our concerns."
— Mick Dovile, Activenet